Hello, tremendous cohort! Thank you for the most tremendous kick-off ever! What a great engagement time; we are so thankful for you all. As I mentioned and per the case study in the book, we will make mistakes as leaders. An apology can make or break your career and reputation. Here is a link that explains the four steps. There's much online about this as well. You must do all four things for the apology to be effective. I've also attached a cast study of an apology done right and one done wrong. Enjoy!