Since joining the CPBL program, my role has expanded significantly. I’ve taken on leadership of the team responsible for managing all Continuing Education (CE) providership opportunities at The College, and I’ve also been assigned to lead the transition of our student-facing departments (admissions, advising, and the registrar.) While the focus of my BTP continues to evolve, I’m grateful for these opportunities and believe the potential impact of this work is immense.

Originally, my BTP was centered on reimagining data analytics and assessment within the academics department, and improving processes in the exams department. With the addition of the CE team and oversight of the student experience transition, I now have a opportunity to bring these areas together into an ecosystem where each team operates independently but contributes to a shared vision: enhancing the student experience.

My focus across all areas is threefold: (1) What are we doing to enhance the student experience? (2) How can we make our processes more efficient to support more students? (3) What are we doing that no longer aligns with our goals and should be discontinued?

For instance, our current survey data collection process is functional and manageable, but with a response rate below 20% and limited data analysis, it fails to generate meaningful insights. In short, we are checking boxes without making a real impact.

The strength of my BTP is its broad scope. It spans multiple teams and has the potential to significantly improve how we serve students and use data to inform decisions. However, that breadth also poses a challenge: I won’t be able to focus as deeply on any one area as I had originally planned. Each team brings distinct internal and external dynamics. The exams team tends to live in the background but could have much more influence if they embraced data, the CE team struggles with confidence and feels left out of decisions that they could contribute to, and the Student Experience department is currently divided between two unsustainable models: a "concierge service for all" and a "self-service for all" approach. These tensions present real obstacles.

If my BTP is successful, students will benefit from a more seamless experience—receiving timely information and accessing intuitive systems that allow them to progress through their programs without unnecessary friction. Advising support will be readily available when needed, and our course and exam data will empower us to make timely, data-informed adjustments to better meet student needs.